CRETAPRINT ADVANCES TOWARDS EXCELLENCE THROUGH A NEW DEPARTMENT: TECHNICAL CUSTOMER CARE

Cretaprint’s identity has always stood out for offering a quality service, based on a close and transparent relationship through its professional team.

Cretaprint places its customers at the centre of the company, they are the real driving force behind all Cretaprint’s activities. To know and understand its customers, in order to satisfy their requirements, is our priority”

In order to achieve this excellence in service, Cretaprint has created a new department, Technical Customer Care, which will substitute the Call Centre tha has been operating up until now.

The priority objectives of this department are to offer technical assistance by qualified personnel. Install, control and update machine software and customer training regarding subjects such as colour administration, print heads, and machine interface or connection diagrams, among others.

In short, it is about responding in the best possible way to the needs and expectations of Cretaprint’s customers, that innovates once again, not just in its products but also in its own customer management, in the search for service excellence that clearly differentiates it from the rest of its competitors.

More info: www.cretaprint.com

Direct link Globbarea: www.globbarea.com

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COLORIFICIO CERÁMICO BONET, AT THE AVANT-GARDE IN THE MANUFACTURE OF CERAMIC GLAZES

With more than 50 years of experience in the sector, Colorificio Cerámico Bonet manufactures a wide range of glazes for the tile industry. Along these years the company has been committed to the use of state-of-the-art technologies and avant-garde designs in order to provide its clients with high standards of service, quality and innovation, and enabling it to successfully tackle the challenges of today’s fiercely competitive global economy.

Bonet Group and its subsidiary companies operate on the markets of over 35 countries on all five continents; they are located in Mexico, Brazil, Portugal, Italy, South Africa and China.

The range of Colorificio Ceramico Bonet products has expanded to meet the growing needs of the ceramic sector. They manufacture and sell frits, glazes, grits, spray-dried glazes, engobes, printing powders, pellets and ceramic stains, as well a special range of glazes including Tecknitte Line, Esmaljet glazes for inkjet decoration and Quasar photoluminiscent glazes.

More info: www.bonet-group.com
Direct link Globbarea: www.globbarea.com

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RICHARD P. GOLDBERG AND JULIAN PAVÓN, NEW CONFIRMED SPEAKERS AT NEXT QUALICER CONGRESS 2012

Qualicer Congress, which will take place next February at Castellon Chamber of Commerce, has confirmed the presence of experts Richard Goldberg and Julian Pavon as invited speakers.

Richard P. Goldberg, is an Architect and President of Professional Consultants International, an international building design and construction consulting company. Mr. Goldberg is involved in all phases of a building project, from research and design development, to construction monitoring and forensic investigations, with over 32 years of experience in the sector.

He is an internationally recognized specialist in ceramic tile architecture, and he is responsible for design and specification of many significant tile façade cladding projects, including the 75 story Al Hamra Tower, Kuwait, the Brooklyn Children's Museum, New York City, USA and the Hilton Rainbow Tower, Honolulu, Hawaii.

At Qualicer he will deliver the conference “Ceramic tile on the forefront of architecture: A 10 year retrospective” where he will address recent developments and offer examples and ideas about the sustainable benefits of ceramics in architecture, how ceramics benefit from the precise computer engineering required for design of buildings in the 21st century, and most important, some more exciting predictions about how ceramics can re-write architectural history.

On the other hand, Julián Pavón will deliver the lecture entitled: The great global challenges of the 21st century: from the Chinese hegemony to 'structural stagflation’.

Julián Pavón received his PhD in Industrial Engineering at the Polytechnic University of Madrid. Degree in Economic Sciences from the Complutense University of Madrid. Degree in Social Sciences from the Pontificia University of Salamanca. Postdoctoral Scholar in Management of Technological Innovation (UCLA-USA). He was deputy Manager of the Centre for Industrial Technological Development (CDTI) of the Ministry of Industry and Energy and Full Professor of Business Organisation. Polytechnic University of Madrid. Pavón is Director of the Centre of Postgraduate Studies in Business Administration (CEPADE) and Industrial Business School (IEN) of the Polytechnic University of Madrid. He acts as consultant of the World Bank in Industrial and Innovation Policy.

He will deal with the following subjects: the economic prominence of Asian countries, especially of China; the problems of food, mineral, and energy raw materials supply; the positive and negative aspects of the Internet revolution; the specific problems of the European Union and of Spain and the economic danger of a 'structural stagflation'.

More info on the congress website: www.qualicer.org

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Cretaprint launches a new web and an active presence in social networks

Cretaprint has completely redesigned its webpage. Much more intuitive and friendly, the new web offers all the information about the company, its products and the services it offers. Direct access has also been included for social networks where Cretaprint has an active presence: Twitter, Youtube, Flickr and LinkedIn. Cretaprint has always been identified as a technological and pioneering company, which has given it an image of innovation throughout the world. This innovation hasn’t just been carried out with the products but also with the services, its internal processes, its image and, especially, its relationship with its customers. That’s why it’s important to become pioneers again and start to use the Internet in an active, planned way, through a new webpage (www.cretaprint.com) and the social networks, publishing brand content and providing value to the ceramic sector community and industrial digital printing. Through the social networks Cretaprint has managed to develop experiential activities where the clients have the chance to live the brand, to establish a close relationship and find new, direct communications channels, and in real time, therefore positioning itself as a innovative, technological, entrepreneurial, creative, transparent and close company.  

More info: www.cretaprint.com
Direct link Globbarea: www.globbarea.com

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QUALICER CONGRESS 2012 – ZOOM QUALICER: DIGITAL PRINTING

 

The World Forum on Ceramic Tile, QUALICER 2012, is currently defining its contents with the new “Zoom Qualicer” on digital printing. From now on, each Congress will showcase one subject from among those of greatest interest to the ceramic industry.

For next February congress two sessions are planned to address in depth all aspects of digital printing, with contributions by leading players and experts in the field.

STRATEGY PANEL DEBATE

Chaired by José Cabedo, General Manager of ENDEKA CERAMICS

The subjects to be dealt with include:

• Digital printing: past, present, and future

• Are the advantages of the method economic, logistic, or both?

• Why did digital emerge in Spain?

• How is inkjet spreading in the world?

• Has the crisis reduced the pace of inkjet installation?

• What has inkjet contributed to business and what lies behind its almost exponential growth in recent years?

• Will inkjet be the major decoration technique?

• Is inkjet for producing more cheaply or for selling at higher prices?

Members:

• Pedro Hausdorff .General Manager of Ferro Spain and responsible for the Ink jet Division.

• Antonio Blasco. General Manager of Esmalglass, S.A. and Itaca S.A.

• Sr. José Cifre. Manager of Argenta Cerámica

• José Vicente Tomás. Manager of Kerajet

• Sergio Cepriá. Manager of Cretaprint

TECHNOLOGY PANEL DEBATE

Chaired by José Luis Amorós, Director of ITC (Instituto de Tecnología Cerámica)

The subjects to be dealt with include:

• Is high definition sought by inkjet? Or rather versatility, speed, or a thin layer?

• Drop size; future and technology

• Only inkjet decoration or also inkjet glazing?

• Should the ink concentration be raised? Higher solids concentration? Larger particle size? How will it affect ink stability?

• With coarser layers, lower definition: Will I be able to use coarser particles?

• Is the colloidal chemistry of the dispersions important for the improvement of the inks and their applications?

• Digital printing: past and present

• Will it be possible to use aqueous mediums instead of organic mediums?

• Milled pigments or colloidal size particles obtained by synthesis?

• In your views, what are the technical challenges of digital printing?

• The future of digital printing

Members:

• Rafael Porcar (Sales Manager and head of the technical services Ink jet Division. Ferro Spain

• Jesús Fernández Valenzuela. Ink jet project manager. Group Esmalglass-itaca

• José Vicente Tomás. Manager of Kerajet

• Pedro Benito. Technical Director of Cretaprint

• Eduardo Casañ. Technical Director of Argenta Cerámica

• Vicente Sanz. Nanotechnology Division. ITC

Check out our Web site at www.qualicer.org to learn all about the 12th QUALICER meeting.

QUALICER recommends visiting the section 'COMPILATION OF PAPERS' on our Web site to consult all the complete works of foregoing meetings

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